Support

Last updated: 9 October 2026

Draft: this text is a draft until it has been reviewed by counsel; it may change.

For questions or a problem, write to support@ciltmate.com; we will answer as soon as we can.

When you report a problem, these help us help you faster:

• your phone’s model and operating system version,
• the app version (in the app’s settings),
• what you did, what you expected and what happened; a screenshot if you can.

Take care not to share other people’s information in screenshots.

Common questions

Reminders do not arrive

Check in the app’s Notification settings that notifications are on and the times are right. If CiltMate’s notification permission is off in your phone’s settings, the same screen takes you to Settings. Reminders arrive only while you have an active plan.

How do I cancel my subscription?

Subscriptions are managed by the App Store or Google Play: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments and subscriptions → Subscriptions. Deleting your account does not cancel a subscription.

A product is missing or its information is wrong

Send the product’s name and brand, and a photo of the ingredient list if you have one, to support@ciltmate.com; we will check and correct it.

I want to delete my account

The Account deletion page walks you through it.

Privacy

For requests about your personal data, write to privacy@ciltmate.com. Details are in the Privacy Policy.